Cancellation & Refund Policy
This policy covers purchases made on BurntCV, operated by Quvon Labs, Bangalore, Karnataka, India. Because roasts are digital content delivered instantly, please read this before you buy.
Digital product, delivered instantly
BurntCV sells digital services — a single roast, a top-up roast, or a time-limited pass. These are delivered to you immediately and electronically once payment succeeds. There is no physical product and nothing is shipped.
Cancellation
A single roast or top-up is fulfilled the moment it is generated and cannot be cancelled after that. A pass may be cancelled at any time to stop future use; a pass is a one-time purchase (not an auto-renewing subscription), so there is nothing to unsubscribe from and you are never charged again automatically.
Refunds
Once a roast has been generated and delivered, the service has been consumed and is generally non-refundable.
However, we want you to be treated fairly. We will issue a full refund if:
— you were charged but, due to a technical error on our side, no roast or pass was delivered;
— you were charged more than once for the same purchase (duplicate charge); or
— the service was materially unavailable at the time of your purchase.
How to request a refund
Email quvonlabs@gmail.com within 7 days of the charge with your payment/order reference and a short description of the issue. We aim to respond within 2 business days.
How refunds are processed
Approved refunds are made to the original payment method through the processor used at checkout — Razorpay for orders in India, or Creem for international orders. Once processed, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.